Shipping Guide / Policy
AG Apparel will gladly pay for free shipping for every order valued over $150 via FedEx, UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund.
You will receive a shipping tracking number via email when your order is shipped from our warehouse.
UPS tracking info is available online here.
United States Postal Service shipments can be tracked here.
FedEx shipments can be tracked here.
DHL shipments can be tracked here.
Free Shipping
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
Returns
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
Shipping Restrictions
UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
Delivery Times:
Please allow 1-3 business days for a thorough inspection of the items to be conducted. On the fourth business day, an updated tracking number will be provided. Shipping to the destination will then require 7-10 business days. Therefore, the total time for delivery will be approximately 10-13 business days. Thank you for your understanding and patience.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact AG Apparel to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to AG Apparel, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, AG Apparel will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact AG Apparel to make any necessary corrections. Product discrepancies not notified to AG Apparel within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. For help with international shipping, please read our International Shipping Issues section. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.